Shipping & Delivery Policy

Last updated: 3 November 2026

homeliving.my is run by AJS Prosper Furniture (SSM 202503194776 (LA0080569-M)). We deliver within Malaysia.

1. Delivery rates

• Furniture delivery to Labuan is not available at the moment. Carpets, rugs and decor can still be delivered to Labuan at RM60.
• The flat rate is charged once per order for each shipping type. For example, an order with a rug and a sofa to West Malaysia pays RM30 + RM200 = RM230. The delivery fee is shown at checkout before you pay.
• We may change to weight-based rates in future. The rate shown at checkout always applies.
• We currently deliver within Malaysia only.

2. Processing and lead times

• Carpets, rugs and decor: usually shipped within about 3–7 working days of payment.
• Made-to-order sofas and furniture: about 3–4 weeks for production before delivery.
• Delivery to Sabah, Sarawak and Labuan, and to remote areas, may take longer.
• Working days are Monday to Friday, excluding public holidays. Lead times may be longer during sales, festive seasons or busy periods.
• If your order will be late, we'll let you know.

3. Delivery

• Small items such as carpets and decor are sent by courier. We will share a tracking number once your order ships.
• For furniture, we or our delivery partner will contact you to arrange a delivery date.
• Furniture is delivered door to door, ground floor only. Carrying items up stairs, assembly, or removing old furniture is not included unless we agree to it in writing.
• Please check that the item will fit through your doors, lifts and stairways before ordering. Measurements are listed on each product page.
• Someone must be there to receive furniture. If a delivery fails because no one is home or the address is wrong, a re-delivery fee may apply.

4. Checking your delivery

Please check your items when they arrive. If anything is damaged, report it within 48 hours of delivery with photos of the item and packaging. See our Refund & Return Policy for details.

5. Contact us

AJS Prosper Furniture
Email: ajsprosperfurniture@gmail.com
Phone/WhatsApp: 019-495 0904

Versi Bahasa Malaysia

Polisi Penghantaran

Kemas kini terakhir: 3 November 2026

homeliving.my dikendalikan oleh AJS Prosper Furniture (SSM 202503194776 (LA0080569-M)). Kami membuat penghantaran dalam Malaysia.

1. Kadar penghantaran

• Penghantaran perabot ke Labuan tidak tersedia buat masa ini. Karpet, permaidani dan barangan hiasan masih boleh dihantar ke Labuan pada kadar RM60.
• Kadar rata dikenakan sekali bagi setiap pesanan untuk setiap jenis penghantaran. Contohnya, pesanan sehelai permaidani dan sebuah sofa ke Semenanjung Malaysia dikenakan RM30 + RM200 = RM230. Caj penghantaran dipaparkan semasa pembayaran sebelum anda membayar.
• Kadar penghantaran mungkin ditukar kepada kadar berdasarkan berat pada masa hadapan. Kadar yang dipaparkan semasa pembayaran sentiasa terpakai.
• Buat masa ini, kami hanya menghantar dalam Malaysia.

2. Tempoh pemprosesan dan penyediaan

• Karpet, permaidani dan barangan hiasan: biasanya dihantar dalam tempoh kira-kira 3–7 hari bekerja selepas pembayaran.
• Sofa dan perabot tempahan khas: kira-kira 3–4 minggu untuk pengeluaran sebelum dihantar.
• Penghantaran ke Sabah, Sarawak dan Labuan, serta ke kawasan pedalaman, mungkin mengambil masa lebih lama.
• Hari bekerja ialah Isnin hingga Jumaat, tidak termasuk cuti umum. Tempoh penyediaan mungkin lebih lama semasa jualan, musim perayaan atau waktu sibuk.
• Jika pesanan anda akan lewat, kami akan memaklumkan anda.

3. Penghantaran

• Barang kecil seperti karpet dan barangan hiasan dihantar melalui kurier. Kami akan berikan nombor penjejakan sebaik sahaja pesanan anda dihantar.
• Untuk perabot, kami atau rakan penghantaran kami akan menghubungi anda untuk menetapkan tarikh penghantaran.
• Perabot dihantar dari pintu ke pintu, di tingkat bawah sahaja. Mengangkat barang naik tangga, pemasangan, atau mengalihkan perabot lama tidak termasuk kecuali dipersetujui secara bertulis.
• Sila pastikan barang boleh dibawa masuk melalui pintu, lif dan tangga rumah anda sebelum membuat pesanan. Ukuran setiap produk dinyatakan di halaman produk.
• Mesti ada orang untuk menerima perabot. Jika penghantaran gagal kerana tiada orang di rumah atau alamat salah, caj penghantaran semula mungkin dikenakan.

4. Memeriksa barang yang diterima

Sila periksa barang anda sebaik sahaja diterima. Jika terdapat kerosakan, laporkan dalam tempoh 48 jam selepas penghantaran beserta gambar barang dan pembungkusannya. Rujuk Polisi Bayaran Balik & Pemulangan kami untuk maklumat lanjut.

5. Hubungi kami

AJS Prosper Furniture
E-mel: ajsprosperfurniture@gmail.com
Telefon/WhatsApp: 019-495 0904